Frequently asked
questions.

Orders are generally dispatched within 1–5 working days, sometimes sooner. You will receive a dispatch email when your order has been dispatched, so please check your spam or junk folder just in case it slips in there. If you cannot find your dispatch email, or think you may have deleted it, contact us and we can give you real-time information about whether your order has been dispatched.

Our policy lasts 10 days. If 10 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging.

If you entered an incorrect delivery address, please contact us within 24 hours. If your order has not been shipped, we can update your address. Once an order has been shipped, unfortunately there is nothing we can do.

When you order multiple items, they may be shipped separately because products can be dispatched from different warehouses. You may receive one item before the next, so don’t panic if everything does not arrive at once—they will get to you.

We always try our best to help. If your order has already been shipped, we cannot cancel it.

If you would like to change your order, please contact us as soon as possible. We will do our best to accommodate changes as long as the order has not already been shipped.

If your order has taken longer than 15 working days from dispatch, please contact us and we will look into it for you. We offer a money-back guarantee or can have your order resent.

There’s a good chance that our email has ended up in your spam or junk folder, so please check there first. If you still cannot find it and would like it resent, please let us know.

Once you receive your dispatch email, you can contact us for an update on your tracking.

We accept all major credit and debit cards through Stripe, as well as PayPal payments. If your card was declined, please don’t worry—simply contact us and we will advise you.